3 April 2013

Tips for a Successful Skype/Telephone Interview

In an era which extensively orbits around technology, one cannot be surprised to be surprised to be invited to undertake the traditional interview by telephone or Skype (and other similar technologies). Organizations are making the most of what technology has to offer and virtual alternatives are being employed more and more often in the context of recruitment, selections, assessment, and throughout the HR process. Here are some helpful tips to guide you in preparing for the less traditional interview.
Be proactive. Avoid experiencing any technical difficulties; triple check your Internet connection before beginning, make sure that your system is working properly, and call a friend to make sure everything is up and running and that you understand how to work its functions. Keep your computer plugged in, and your phone on hand – just in case.
Be professional. Just because the interview might be taking place within your own home does not mean you should be in pajamas, eating your cereal, drinking your coffee or petting you pooch! The ‘drive and interview’ is a personal pet peeve; not only is it dangerous, but you really can’t give the interview your all. Park the car, turn the TV and any other distractions off, and focus on the stakes at hand.
Go hands-free. By using the appropriate tools, you can be free to take notes and/or gesture as you normally would. As a result, you will sound more comfortable and natural when on the phone and your voice will come across more effectively demonstrating good communication skills and confidence.
Be prepared. Do not even think of asking your interviewers to hold as you go off looking for you CV or any other such documents. Have the necessary information on hand to help you answer any questions and avoid leaving the employer ‘hanging’ on the line. Remember, first impressions count!
Last but not least… Listen! This should be noted for all interviews; not just those online or over the phone. Do not interrupt the employer, wait for them to ask the question in its entirety, and give your response some thought in an effort to show that you have good listening skills. You may want to consider using words such as “ok”, “right”, or “I understand” at appropriate times just to let the interviewer know that you are still there and listening to them.