Since 1995, EPSI has helped organizations make informed human resources decisions. We bring together consulting expertise, psychometric tools, and technology platforms to assess talent, understand employee perspectives, and develop leaders.
Our mission: to build lasting connections between talent and organizations.
Do you enjoy helping people and finding practical solutions to their challenges? Join EPSI as a Client Experience Specialist and support clients, candidates, and other users of our testing, assessment, and survey platforms.
You will be part of a multidisciplinary team where client service, collaboration, and human expertise are at the heart of what we do.
Your role
You will be a key point of contact for clients, candidates, and other users of our platforms. Through active listening, professionalism, and clear communication, you will help users resolve issues and move forward with confidence.
Your main responsibilities will include:
- Responding to telephone and email inquiries with care and professionalism.
- Helping users get started with and navigate our platforms.
- Understanding user difficulties, identifying their causes, and explaining how to resolve them.
- Following up as needed and documenting requests and the support provided.
- Collaborating with team members when an issue requires additional expertise.
- Providing occasional administrative support for our assessment processes.
What you bring
We are looking for an independent, organized, and solution-oriented individual who enjoys helping others and delivering an excellent client experience.
To succeed in this role, you should:
- Be fluent in both English and French, spoken and written, to support our English-speaking and French-speaking clients.
- Be available to work evening shifts, which may extend until 8 p.m.
- Have a strong client service mindset and a genuine interest in helping others.
- Be comfortable with technology and able to learn new tools quickly.
- Demonstrate strong analytical and problem-solving skills.
- Be able to explain technical solutions clearly and in plain language.
- Work independently while staying organized and maintaining accurate follow-ups.
- Be able to prioritize tasks and manage multiple requests effectively.
An asset: Previous experience in client service, user support, or a technology-related environment.
However, prior experience is not required. We place particular value on your commitment to service, positive attitude, and willingness to learn.
What we offer
At EPSI, we believe that exceptional client service starts with the people who deliver it.
By joining our team, you will benefit from:
- A fully remote position.
- A part-time schedule that allows you to balance work with other commitments.
- A supportive, collaborative, and professional work environment.
- Guidance and support from an accessible, experienced multidisciplinary team.
- Opportunities to develop your skills using specialized technology platforms.
- Valuable experience in assessment, surveys, and talent management.
- The opportunity to make a direct contribution to client satisfaction and the overall user experience.
Your work will have a meaningful impact on the people who rely on our solutions every day.
Additional information
Ready to join the EPSI team?
Do you enjoy solving problems, supporting others, and delivering thoughtful, professional service? We would love to hear from you.
Please send your application to RH.HR@epsi-inc.com.
We thank all applicants for their interest in joining EPSI.
