{"id":12302,"date":"2022-11-09T14:29:54","date_gmt":"2022-11-09T19:29:54","guid":{"rendered":"https:\/\/epsi-inc.com\/?post_type=epsi_studies&#038;p=12302"},"modified":"2022-11-09T14:29:54","modified_gmt":"2022-11-09T19:29:54","slug":"retail-selection-solution","status":"publish","type":"epsi_studies","link":"https:\/\/epsi-inc.com\/en\/etudes-cas\/retail-selection-solution\/","title":{"rendered":"A retail selection solution"},"content":{"rendered":"\n<h2 class=\"h5 focus wp-block-heading\"><strong>Chapman Boutique<\/strong>\u00a0<\/h2>\n\n\n\n<p>Chapman&#8217;s Store is a business that specializes in the sale and repair of household products, such as vacuum cleaners, coffee machines and kitchen utensils.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"h5 focus wp-block-heading\"><strong>The Issue<\/strong><\/h2>\n\n\n\n<p>The retail company had a turnover problem due to the hiring of employees who did not have the right skill profile for the sales representative position. The company also wanted to build a standardized competency profile that would be used to select candidates and assess employees based on their job performance.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"h5 focus wp-block-heading\"><strong>Our approach<\/strong><\/h2>\n\n\n\n<ul class=\"liste-fleche wp-block-list\"><li><strong>Step 1 : Assessment of owner needs and sales representative job requirements<\/strong><\/li><li><strong>Step 2 : Competency Profile Creation and Personnel Selection Test Proposal<\/strong><\/li><li><strong>Step 3 : Administration of the tools via the EPSI testing platform (from the candidate&#8217;s home)<\/strong><\/li><li><strong>Step 4 : Interpretation of results for informed decision making<\/strong><\/li><\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"h5 focus wp-block-heading\"><strong>Spin-offs<\/strong><\/h2>\n\n\n<div class=\"icon-txt flex margin-bottom\">\r\n    <div class=\"item-10 pad-end-x2 focus\"><span class=\"svg-auto\" ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 56.13 55.88\" width=\"56.13\" height=\"55.88\"><path d=\"M33.13,40.24c-.4-.17-.66-.57-.66-1.01,0-.31,.12-.6,.34-.81,.07-.07,.13-.14,.18-.18,.34-.36,.65-.76,.9-1.18,.61-1.02,.97-2.21,.97-3.48,0-4.17-3.76-7.47-8.07-6.68-2.7,.49-4.79,2.51-5.36,5.2-.52,2.46,.31,4.76,1.88,6.31,.22,.22,.36,.51,.36,.82h0c0,.44-.26,.85-.66,1.02-3.08,1.28-4.92,3.54-6.01,5.96-.83,1.83-1.18,3.84-1.18,5.86v1.45c0,1.31,1.06,2.37,2.37,2.37h19.78c1.31,0,2.37-1.06,2.37-2.37v-1.46c0-2.01-.35-4.02-1.18-5.85-1.1-2.42-2.94-4.68-6.02-5.95\"\/><path d=\"M20.31,38.79c-.84-.71-1.82-1.33-2.98-1.82-.4-.17-.65-.57-.66-1,0-.31,.13-.6,.35-.82l.18-.18c.34-.36,.65-.76,.91-1.18,.61-1.02,.96-2.21,.96-3.48,0-4.17-3.76-7.47-8.07-6.68-2.71,.49-4.79,2.52-5.35,5.2-.52,2.47,.3,4.76,1.87,6.31,.22,.22,.36,.51,.36,.82h0c0,.44-.26,.85-.66,1.02-3.07,1.27-4.92,3.53-6.01,5.95-.83,1.84-1.19,3.85-1.19,5.86v1.45c0,1.31,1.06,2.37,2.37,2.37H13.29v-.55c0-2.51,.47-4.82,1.41-6.89,1.27-2.81,3.15-4.94,5.61-6.39\"\/><path d=\"M54.94,42.92c-1.1-2.42-2.94-4.67-6.02-5.95-.4-.17-.66-.57-.66-1,0-.31,.12-.6,.35-.82,.06-.07,.13-.13,.18-.18,.34-.36,.65-.76,.9-1.18,.61-1.02,.97-2.21,.97-3.48,0-4.17-3.76-7.47-8.07-6.68-2.71,.49-4.79,2.52-5.36,5.2-.52,2.47,.31,4.76,1.87,6.31,.22,.22,.36,.51,.36,.82h0c0,.44-.25,.85-.66,1.02-1.16,.48-2.14,1.1-2.97,1.81,2.45,1.44,4.33,3.57,5.6,6.37,.94,2.07,1.41,4.39,1.41,6.89v.56h10.92c1.31,0,2.37-1.06,2.37-2.37v-1.47c0-2.01-.35-4.02-1.18-5.85\"\/><path d=\"M28.07,7.72c2.51,0,4.54,2.04,4.54,4.54s-2.04,4.55-4.54,4.55-4.55-2.04-4.55-4.55,2.03-4.54,4.55-4.54Zm-11.61,6.31l2.26,.42c.43,.08,.79,.38,.94,.8,.11,.29,.22,.58,.36,.86,.19,.39,.14,.86-.11,1.22l-1.3,1.9c-.22,.32-.18,.74,.09,1.02l1.39,1.38c.27,.28,.7,.31,1.02,.1l1.9-1.3c.36-.24,.83-.29,1.22-.1,.28,.14,.57,.25,.86,.35,.42,.15,.71,.51,.79,.94l.43,2.27c.07,.38,.4,.66,.79,.66h1.95c.39,0,.72-.28,.79-.66l.43-2.27c.08-.43,.38-.79,.79-.94,.29-.1,.58-.22,.85-.35,.4-.19,.86-.14,1.22,.1l1.9,1.3c.32,.21,.74,.18,1.02-.1l1.39-1.38c.27-.27,.31-.7,.09-1.02l-1.3-1.9c-.25-.36-.3-.83-.11-1.22,.13-.28,.25-.57,.36-.86,.15-.42,.51-.71,.94-.8l2.27-.42c.38-.07,.65-.4,.65-.79v-1.95c0-.39-.27-.71-.65-.79l-2.27-.43c-.43-.08-.79-.38-.94-.79-.11-.29-.23-.58-.36-.86-.19-.4-.14-.86,.11-1.22l1.3-1.9c.22-.32,.18-.74-.09-1.02l-1.39-1.38c-.27-.27-.7-.31-1.02-.09l-1.9,1.3c-.36,.25-.82,.3-1.22,.1-.28-.13-.56-.25-.85-.35-.42-.15-.71-.51-.79-.94l-.43-2.27c-.07-.38-.4-.65-.79-.65h-1.95c-.39,0-.72,.28-.79,.65l-.43,2.27c-.08,.43-.38,.79-.79,.94-.29,.1-.58,.22-.86,.35-.39,.19-.86,.15-1.22-.1l-1.9-1.3c-.32-.22-.74-.18-1.02,.09l-1.39,1.38c-.27,.28-.31,.7-.09,1.02l1.3,1.9c.25,.36,.3,.82,.11,1.22-.14,.28-.25,.57-.36,.86-.15,.42-.51,.71-.94,.79l-2.26,.43c-.38,.07-.65,.4-.65,.79v1.95c0,.39,.27,.71,.65,.79\"\/><\/svg><\/span><\/div>\r\n    <div class=\"item-90\">\r\n        <h4 class=\"margin-none focus-fonce bold\"><\/h4>\r\n        <p class=\"margin-none\">Developing a unique and representative profile for the sales representative position.<\/p>\r\n    <\/div>\r\n<\/div>\n\n<div class=\"icon-txt flex margin-bottom\">\r\n    <div class=\"item-10 pad-end-x2 focus\"><span class=\"svg-auto\" ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 57.11 56.71\" width=\"57.11\" height=\"56.71\"><path d=\"M27.96,38.76v-2.14c.68-.17,1.33-.44,1.95-.81l1.51,1.52,2.67-2.67-1.51-1.52c.36-.61,.63-1.27,.81-1.94h2.14v-3.78h-2.14c-.18-.68-.44-1.33-.81-1.94l1.51-1.52-2.67-2.67-1.51,1.51c-.62-.36-1.27-.63-1.95-.81v-2.14h-3.78v2.14c-.67,.18-1.33,.44-1.94,.81l-1.51-1.51-2.68,2.67,1.52,1.52c-.36,.61-.64,1.27-.81,1.94h-2.14v3.78h2.14c.17,.67,.44,1.33,.81,1.94l-1.52,1.52,2.68,2.67,1.51-1.52c.61,.36,1.27,.64,1.94,.81v2.14h3.78Zm-4.56-6.78c-1.47-1.47-1.47-3.87,0-5.35,1.48-1.47,3.87-1.47,5.35,0,1.47,1.48,1.47,3.88,0,5.35s-3.87,1.48-5.35,0Z\"\/><path d=\"M0,47.61l3.34-3.34,6.69,6.68-3.34,3.34L0,47.61Z\"\/><path d=\"M39.16,43.06c7.56-7.55,7.56-19.85,0-27.4-3.66-3.66-8.53-5.68-13.7-5.68s-10.04,2.02-13.7,5.68c-5.81,5.81-7.14,14.42-4.01,21.53l-4.28,4.28,9.36,9.36,3.86-4.19c2.68,1.36,5.66,2.1,8.76,2.1,5.18,0,10.04-2.02,13.7-5.68Zm-25.4-2.01c-6.45-6.45-6.45-16.94,0-23.39,3.13-3.13,7.28-4.85,11.7-4.85s8.57,1.72,11.7,4.85c6.45,6.45,6.45,16.94,0,23.39-3.13,3.13-7.28,4.84-11.7,4.84s-8.57-1.72-11.7-4.84Z\"\/><path d=\"M17.6,10.24c2.55-1.11,5.36-1.74,8.32-1.74,11.48,0,20.8,9.31,20.8,20.8s-9.31,20.8-20.8,20.8c-2.7,0-5.27-.52-7.64-1.45l.15,8.07H57.11V0H17.41l.19,10.24ZM54.28,50.1h-13.23v-1.89h13.23v1.89Zm0-7.56h-7.56v-1.89h7.56v1.89Zm0-7.56h-5.67v-1.89h5.67v1.89Zm0-7.56h-4.72v-1.89h4.72v1.89Zm0-8.51h-4.72v-1.89h4.72v1.89Zm-10.4-9.45h10.4v1.89h-10.4v-1.89ZM31.59,2.83h11.34v1.89h-11.34v-1.89Z\"\/><\/svg><\/span><\/div>\r\n    <div class=\"item-90\">\r\n        <h4 class=\"margin-none focus-fonce bold\"><\/h4>\r\n        <p class=\"margin-none\">Standardizing the selection criteria in the company&#8217;s recruitment.<\/p>\r\n    <\/div>\r\n<\/div>\n\n<div class=\"icon-txt flex margin-bottom\">\r\n    <div class=\"item-10 pad-end-x2 focus\"><span class=\"svg-auto\" ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 56.11 56.11\" width=\"56.11\" height=\"56.11\"><path d=\"M42.08,17.04c1.1,0,2.01-.9,2.01-2.01h-.17c-.67,0-1.31-.22-1.83-.63-.52,.41-1.16,.63-1.83,.63h-.17c0,1.1,.9,2.01,2,2.01\"\/><path d=\"M42.08,23.05c-4.97,0-9.02-4.05-9.02-9.02s4.04-9.02,9.02-9.02,9.02,4.05,9.02,9.02-4.04,9.02-9.02,9.02Zm10.85-11.04l-.15-.58c-.28-1.13-.71-2.17-1.29-3.11l-.32-.52,1.7-2.82-1.73-1.73-2.82,1.7-.52-.32c-.94-.58-1.99-1.02-3.11-1.29l-.58-.15-.8-3.18h-2.44l-.8,3.18-.58,.15c-1.13,.28-2.17,.71-3.11,1.29l-.52,.32-2.82-1.7-1.73,1.73,1.7,2.82-.32,.52c-.58,.94-1.02,1.99-1.29,3.11l-.15,.58-3.18,.8v2.44l3.18,.8,.15,.58c.28,1.13,.71,2.17,1.29,3.11l.32,.52-1.7,2.82,1.73,1.73,2.82-1.7,.52,.32c.94,.58,1.99,1.02,3.11,1.29l.58,.15,.8,3.18h2.44l.8-3.18,.58-.15c1.13-.28,2.17-.71,3.11-1.29l.52-.32,2.82,1.7,1.73-1.73-1.7-2.82,.32-.52c.58-.94,1.02-1.99,1.29-3.11l.15-.58,3.18-.8v-2.44l-3.18-.8\"\/><path d=\"M40.96,12.73l.41-.42c.4-.39,1.03-.39,1.42,0l.42,.42c.19,.19,.45,.29,.71,.29h.17c0-1.1-.9-2.01-2.01-2.01s-2,.9-2,2.01h.17c.26,0,.52-.1,.71-.29\"\/><path d=\"M42.08,19.04c-1.15,0-2.22,.5-2.97,1.34,.91,.43,1.91,.67,2.97,.67s2.07-.24,2.98-.67c-.05-.05-.09-.11-.14-.16-.76-.76-1.77-1.17-2.84-1.17\"\/><path 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d=\"M45.09,51.1c-3.32,0-6.02-2.69-6.02-6.01s2.7-6.01,6.02-6.01,6.01,2.7,6.01,6.01-2.7,6.01-6.01,6.01Zm7.65-3.62l.18-.57,3.2-.64v-2.36l-3.2-.64-.18-.57c-.14-.45-.32-.89-.55-1.33l-.28-.53,1.81-2.7-1.67-1.68-2.71,1.81-.53-.27c-.44-.23-.89-.42-1.33-.55l-.57-.18-.64-3.2h-2.36l-.64,3.2-.57,.18c-.44,.14-.89,.32-1.33,.55l-.53,.27-2.71-1.81-1.67,1.68,1.81,2.7-.28,.53c-.23,.44-.41,.89-.55,1.33l-.18,.57-3.2,.64v2.36l3.2,.64,.18,.57c.14,.45,.32,.9,.55,1.34l.28,.52-1.81,2.71,1.67,1.67,2.71-1.81,.53,.28c.44,.23,.9,.42,1.33,.55l.57,.17,.64,3.2h2.36l.64-3.2,.57-.17c.44-.14,.89-.32,1.33-.55l.53-.28,2.71,1.81,1.67-1.67-1.81-2.71,.28-.52c.23-.44,.42-.89,.55-1.34\"\/><path d=\"M18.74,39.79c-.2,.19-.45,.29-.71,.29s-.51-.1-.71-.29l-1.49-1.49-2.83,1.41c3.1,1.82,6.97,1.8,10.08,0l-2.83-1.41-1.49,1.49\"\/><path d=\"M19.2,27.07c.32,.05,.59,.26,.73,.54l.45,.9c.13,.27,.38,.45,.66,.52v-.97c0-1.65-1.35-3.01-3.01-3.01s-3.01,1.35-3.01,3.01v.95c1.16-.11,2.22-.59,3.06-1.41l.24-.25c.23-.22,.55-.33,.88-.28\"\/><path d=\"M15.03,31.06c0,1.65,1.35,3.01,3.01,3.01s3.01-1.35,3.01-3.01v-.03c-.95-.07-1.8-.56-2.31-1.36-1.07,.81-2.35,1.27-3.71,1.35v.04\"\/><path d=\"M18.03,21.04c-2.56,0-5.13,.98-7.08,2.94-3.91,3.91-3.91,10.26,0,14.17,.09,.09,.19,.17,.28,.26,.18-.12,.36-.24,.55-.33l3.24-1.63v-1.42c-1.21-.91-2-2.34-2-3.97v-3.01c0-2.77,2.24-5.01,5.01-5.01s5.01,2.24,5.01,5.01v3.01c0,1.63-.79,3.06-2,3.97v1.42l3.24,1.63c.19,.09,.37,.21,.55,.33,.09-.09,.19-.17,.29-.26,3.91-3.91,3.91-10.26,0-14.17-1.95-1.95-4.52-2.94-7.09-2.94\"\/><path d=\"M26.54,39.57c-2.34,2.33-5.43,3.51-8.51,3.51s-6.16-1.17-8.5-3.51c-4.68-4.69-4.68-12.32,0-17.01,4.69-4.68,12.32-4.68,17.01,0,4.68,4.69,4.68,12.32,0,17.01Zm5.07-5.01l.16-.63,4.3-.72v-4.31l-4.3-.72-.16-.63c-.2-.78-.47-1.53-.81-2.25-.18-.42-.41-.88-.69-1.36l-.33-.56,2.54-3.55-3.06-3.06-3.54,2.54-.56-.33c-1.12-.66-2.33-1.17-3.61-1.49l-.63-.17-.72-4.3h-4.32l-.72,4.3-.63,.17c-1.28,.33-2.49,.83-3.61,1.49l-.56,.33-3.55-2.54-3.06,3.06,2.54,3.55-.33,.56c-.66,1.11-1.16,2.33-1.49,3.61l-.16,.63-4.3,.72v4.31l4.3,.72,.16,.63c.34,1.28,.84,2.5,1.49,3.61l.33,.56-2.54,3.55,3.06,3.06,3.55-2.54,.56,.33c1.12,.66,2.33,1.17,3.61,1.5l.63,.17,.72,4.3h4.32l.72-4.3,.63-.17c1.28-.33,2.49-.84,3.61-1.5l.56-.33,3.55,2.54,3.06-3.06-2.54-3.55,.33-.56c.66-1.11,1.17-2.33,1.5-3.61\"\/><path d=\"M17.03,35.97v.69l1,1.01,1.01-1.01v-.69c-.32,.06-.66,.1-1.01,.1s-.68-.04-1-.1\"\/><\/svg><\/span><\/div>\r\n    <div class=\"item-90\">\r\n        <h4 class=\"margin-none focus-fonce bold\"><\/h4>\r\n        <p class=\"margin-none\">Fair assessment of skills: learning ability and sales-related soft skills.<\/p>\r\n    <\/div>\r\n<\/div>\n\n<div class=\"icon-txt flex margin-bottom\">\r\n    <div class=\"item-10 pad-end-x2 focus\"><span class=\"svg-auto\" ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 57.09 57.09\" width=\"57.09\" height=\"57.09\"><path d=\"M57.09,0V2.95H0V0H57.09\" \/><path 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d=\"M36.91,34.5h0s-.01-.07-.02-.09v-.02c-.05-.3-.08-.61-.08-.93,0-3.15,2.56-5.71,5.71-5.71s5.71,2.56,5.71,5.71c0,.33-.03,.63-.08,.94v.03c-.2,1.16-.75,2.22-1.59,3.07-1.08,1.08-2.52,1.68-4.05,1.68s-2.96-.59-4.04-1.68c-.42-.43-.77-.9-1.04-1.42-.05-.1-.1-.2-.14-.31-.02-.03-.03-.06-.04-.09-.02-.03-.03-.05-.04-.08-.03-.07-.06-.14-.08-.22-.02-.04-.03-.07-.04-.11-.03-.08-.06-.17-.08-.25-.03-.1-.06-.21-.08-.32-.02-.03-.02-.06-.03-.09,0-.04-.02-.08-.02-.11\" \/><\/svg><\/span><\/div>\r\n    <div class=\"item-90\">\r\n        <h4 class=\"margin-none focus-fonce bold\"><\/h4>\r\n        <p class=\"margin-none\">Information relevant to the structured interview, reference check and onboarding of the new employee.<\/p>\r\n    <\/div>\r\n<\/div>\n\n<div class=\"icon-txt flex margin-bottom\">\r\n    <div class=\"item-10 pad-end-x2 focus\"><span class=\"svg-auto\" ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 57.02 41.35\" width=\"57.02\" height=\"41.35\"><path 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