La ville de Pointe-Claire

Organizational Values Exercise.

The City of Pointe-Claire

With a rich history spanning over more than 100 years, the City of Pointe-Claire currently has about 30,000 residents. Thanks to a strong growth momentum over the years, the city has been transformed into a flourishing residential, commercial, and industrial community. “Quality of life, economic prosperity, functional and financial effectiveness and efficiency, together with sustainable and environmentally responsible development: these are the priorities for 2015–2019 that we have set for Pointe-Claire’s entire municipal organization.” Robert-F. Weemaes, Chief Administrative Officer.


The Issue

After adoption of its strategic plan for 2015–2019, which set the guidelines to ensure the continued growth and the development of the City, the municipal organization sought a realistic and pragmatic way to bring these goals into day-to-day efforts and firmly establish an organizational culture in line with these priorities.

The Solution

We relied on a consultation exercise targeting the organizational values and guiding all managers through the means and outcomes to be prioritized in order to reach the plan’s strategic objectives.

The Benefits

  • Facilitation of a reflection workshop on organizational values with the members of the management committee.
  • Consultation of the organization’s 80 managers.
  • Development of a frame of reference for the City of Pointe-Claire.
Why We Were Involved

From the start, the Human Resources Department for the City of Pointe-Claire demonstrated an interest in conceptualizing a recruitment process that would ensure a better fit between the newly hired people and the fundamental values prioritized by the organization to reach its strategic objectives. However, to reach this goal, the first step needed to be a reflection and a consultation process on the values at the core of the organization.

How We Helped

First of all, the members of the City of Pointe-Claire management committee completed the Organizational Values Test (OVT), which required them to rank a series of values that could be promoted by an organization. Then, an expert consultant analyzed the profile of values that were shared and common within this group. Finally, a reflection workshop on organizational values in general and those favoured by the management committee was facilitated in order to learn more about the importance of values in an organizational environment as well as to discuss about a common frame of reference for the City of Pointe-Claire.

Next, all managers (80) participated in this consultation exercise by completing the OVT. Based on the completed analysis, we noted that a large number of values was common throughout the various departments of the municipal organization. During a corporate retreat day, the main points of this reflection exercise targeting the organizational values were presented to support and reinforce the fulfillment of the organization’s mission among the managers.

Finally, all the departments were brought together as a working group to explain the comparative results between each manager’s results and the ones obtained based on the consultation of their business unit. This organizational development exercise offered guidance to each individual towards a better fit between their own values and the organizational ones.

How Did Things Change

Based on its strategic plan, the City of Pointe-Claire is now able to:

  • Mobilize employees towards the achievement of its strategic plan by disseminating the four organizational values supporting hundreds of decisions made every day by all of the 800 City employees, whose mission is to ensure a high quality of life and an unparalleled service on a daily basis. Insofar as organizational values are well understood, integrated, and shared, they have a direct impact on the way employees behave and conduct themselves, which is equally reflected on the outside and the inside of the organization.
  • Select new employees based on their fit with the organizational value profile, with the goal of ensuring a better long-term retention rate, an improved satisfaction in the workplace, and ultimately, an improved job performance.